At Spaceup, we believe in the quality of our products and the satisfaction of our customers. As a Hamilton-based family business, we take pride in serving our local community and providing reliable solutions for your storage and home needs.

Everything we sell is stocked right here in New Zealand, ensuring fast, reliable dispatch and direct support.

Our Commitment to You

1. 14-Day “Peace of Mind” Return Policy

We want you to be completely happy with your purchase. If for any reason you are not satisfied, you may return your product within 14 days of receipt for a full refund or exchange.

• Condition: Items must be in their original, unused condition with all packaging included.
• Return Shipping: Please note that the cost of return shipping is the responsibility of the customer.

2. 1-Year Quality Assurance

Quality is the foundation of our business. For any product defects or manufacturing issues, we provide a 1-year warranty. We will prioritize a free repair or a direct replacement for your item to ensure it performs exactly as it should.

3. Lifetime Parts Support

We are committed to the longevity of your purchase. To support you long-term, we offer lifetime availability of spare parts for our products at cost price. Whether you need a replacement screw, a spare bracket, or a specific fitting years down the line, we are here to help you maintain your gear.

How to Initiate a Return or Warranty Claim

If you need assistance, our team is just a message away. Please contact us at [email protected] with your order number and a brief explanation of the issue (including photos if it involves a defect).

Our team will guide you through the process quickly and efficiently, ensuring your experience with Spaceup remains smooth and stress-free.

Thank you for supporting a local Hamilton family business — Making your space more valuable.

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