At Spaceup, we are committed to providing you with high-quality storage and organization solutions. We understand that you are eager to receive your items, and we strive to ensure a smooth, transparent, and secure shipping experience from our warehouse to your doorstep.

1. Order Processing

We take great care in preparing your order. Once your purchase is confirmed, our team typically processes and packs your items within 1-2 business days. During peak seasons or holidays, processing times may be slightly extended, and we will post any updates prominently on our homepage.

2. Delivery Times & Shipping Rates

To balance delivery speed and cost, we partner with reliable local couriers across New Zealand. Estimated delivery times are as follows:

Shipping costs are calculated automatically at checkout based on your delivery address.

3. Order Tracking

As soon as your order leaves our warehouse, you will receive a confirmation email containing your Tracking Number. You can use this number to monitor your package’s progress directly through the courier’s official website.

4. Safe Handling & Quality Assurance

Your satisfaction is our top priority. We use industrial-grade packaging to ensure your products arrive in pristine condition.

• Upon Arrival: Please inspect your package upon delivery. If you notice any visible damage to the outer box, please take photos before opening it.
• Damaged Items: If your product arrives damaged, please contact us within 48 hours of receipt at [email protected] with photos of the damage. We will prioritize a replacement or resolution for you immediately.

5. Heavy or Specialized Items

Some of our heavier items (such as heavy-duty shelving or large garden storage) require extra handling. If your delivery address is in a remote or hard-to-access area, we may contact you prior to dispatch to coordinate the best delivery method.

Have questions? Our team is here to help. If you have any inquiries regarding your shipment, please feel free to reach out to us at [email protected]